Help Center

Creating an account on Feelings of Scent is quick and easy:

1. Click on the "Sign Up" button at the top right of the homepage.
2. Enter your email address, create a password, and fill out any required personal details.
3. Verify your email address by clicking the link sent to your inbox.
4. Once verified, you can start exploring and listing perfumes for sale.

If you encounter any issues during registration, please contact our support team for assistance.

Yes, your Feelings of Scent account allows you to seamlessly buy and sell perfumes. Once you're logged in:

• Visit the marketplace to browse and purchase fragrances.
• Click "List a Perfume" to start selling your preloved perfumes.
• You don’t need separate accounts for buying and selling.

If you’ve forgotten your password or need to reset it:

1. Click the "Forgot Password?" link on the login page.
2. Enter your registered email address.
3. Check your inbox for a password reset link.
4. Click the link and follow the prompts to create a new password.

For security reasons, passwords must be at least 8 characters long and include a mix of letters, numbers, and special characters.

Yes, you can update your account details at any time:

1. Log in to your account.
2. Navigate to the "Account Settings" section.
3. Update your information, such as your email, address, or payment details.
4. Save the changes to ensure your account remains up-to-date.

If you experience issues, contact our support team for help.

If your account is locked due to multiple failed login attempts or unusual activity:

1. Check your email for a notification explaining why your account was locked.
2. Follow the instructions in the email to unlock your account.
3. If you didn’t receive an email, contact Feelings of Scent support for assistance.

To prevent future issues, ensure your account credentials are secure and enable two-factor authentication for added protection.

If you wish to permanently delete your account:

1. Log in to your account and go to the "Account Settings" section.
2. Select "Delete My Account" and follow the on-screen instructions.
3. Confirm your request by entering your password.

Please note that once your account is deleted, all active listings and transaction history will be removed and cannot be recovered.

Yes, we take data security seriously. Feelings of Scent uses advanced encryption protocols to ensure your personal information and payment details are secure. Additionally:

• We never share your information with third parties without your consent.
• Our system complies with GDPR and other international data protection standards.

For more details, review our Privacy Policy.

Accounts may be suspended for violating Feelings of Scent’s terms of service, such as:

• Listing counterfeit products.
• Engaging in fraudulent activity.
• Abusing the platform or other users.

To resolve a suspension, contact our support team to review the situation. Depending on the severity of the violation, your account may be reinstated after corrective action is taken.

Two-factor authentication (2FA) provides an additional layer of security for your account. To enable 2FA:

1. Log in and go to "Account Settings."
2. Under "Security Settings," select "Enable Two-Factor Authentication."
3. Enter your mobile number to receive verification codes via SMS.
4. Verify your phone number by entering the code sent to your device.

Once enabled, you’ll need to enter a verification code each time you log in.

If you receive messages or emails that seem suspicious:

• Do not click on any links or provide personal information.
• Report the message to Feelings of Scent’s support team immediately.
• Check the sender’s email address to confirm it’s from an official Feelings of Scent domain (e.g., support@feelingsofscent.com).

Stay vigilant to protect your account from phishing or fraud attempts.

Listing your perfume on Feelings of Scent is simple:

1. Log in to your account and click on the "List a Perfume" button.
2. Provide key details about the perfume, including:
• Brand and fragrance name
• Bottle size and condition (new, opened, or preloved)
• Barcode information (if available)
3. Upload clear, high-quality photos of the perfume and packaging.
4. Set your price based on the perfume’s condition and market trends.
5. Click "Submit" to publish your listing.

Your perfume will now be available for buyers to browse and purchase.

You can list any authentic branded perfumes on Feelings of Scent, including:

• New or unopened bottles
• Gently used or opened perfumes with remaining fragrance
• Limited edition or rare fragrances

Important: Counterfeit or fake perfumes are strictly prohibited and may result in account suspension.

Yes, partially used perfumes can be listed on Feelings of Scent. Ensure that:

• The remaining fragrance level is clearly visible in the photos.
• You accurately describe the condition of the bottle and packaging.
• The listing mentions the approximate percentage of perfume remaining.

Transparency builds trust with buyers and increases the likelihood of a sale.

To set an appropriate price for your perfume:

• Research similar listings to see market trends.
• Consider the brand, rarity, and condition of the perfume.
• Use our pricing guide, which provides recommendations based on demand and condition.

You can always adjust your price later if your listing isn’t receiving interest.

No, creating a listing on Feelings of Scent is completely free. However, once your perfume is sold, a small transaction fee is applied to cover payment processing and platform costs. For more details, check our Fees & Payments page.

Here are tips to make your perfume listing stand out:

• Photos: Use clear, bright photos on a neutral background. Include multiple angles, showing the bottle, packaging, and barcode.
• Details: Write a detailed and honest description, highlighting any unique features or flaws.
• Pricing: Set a competitive price that reflects the perfume’s value.
• Engagement: Respond promptly to buyer inquiries to build trust.

High-quality listings are more likely to attract buyers and sell faster.

Yes, you can edit your listing anytime before the item is sold:

1. Go to your account dashboard and find the listing you want to edit.
2. Click "Edit" and update the details, photos, or price as needed.
3. Save your changes to republish the updated listing.

Once the perfume is sold, the listing cannot be modified.

Listings may be removed for violating Feelings of Scent’s policies, such as:

• Including counterfeit or fake perfumes.
• Providing inaccurate or misleading information.
• Using inappropriate or unclear photos.

If your listing was removed, you’ll receive an email with the reason. Update your listing to comply with our guidelines and try again.

No, each perfume must be listed separately to ensure accurate details and pricing for each item. This helps buyers find exactly what they’re looking for and improves your chances of selling.

If you no longer wish to sell a listed perfume:

1. Go to your account dashboard and locate the listing.
2. Click "Deactivate" to remove it from the marketplace.

You can reactivate the listing anytime if you decide to sell again.

Buying a perfume on Feelings of Scent is easy:

1. Browse the marketplace to find your desired fragrance.
2. Click on the listing to view details, photos, and seller ratings.
3. If satisfied, click “Add to Cart” and proceed to checkout.
4. Enter your shipping and payment details, then confirm your purchase.

Once the payment is processed, the seller will ship the perfume directly to you.

Currently, Feelings of Scent does not support direct offers or negotiations. However, sellers can update their prices based on market trends. If a perfume you’re interested in seems overpriced, consider adding it to your favorites to monitor for any price reductions.

Feelings of Scent accepts the following payment methods:

• Major credit/debit cards (Visa, Mastercard, American Express)
• Apple Pay and Google Pay

Your payment information is securely processed using industry-standard encryption protocols.

You can track your order directly from your Feelings of Scent account:

1. Log in and go to “My Orders.”
2. Select the order you wish to track.
3. Click “Track Shipment” to view real-time updates from the carrier.

You’ll also receive email notifications with tracking details once the seller ships the perfume.

Purchases can only be canceled if the seller has not yet shipped the item:

1. Go to “My Orders” and select the order you wish to cancel.
2. Click “Request Cancellation” and confirm.
3. If the seller has already shipped the item, cancellation is no longer possible, but you can request a return once the item arrives.

Please note that cancellation requests are subject to the seller’s approval.

If the perfume you received differs significantly from the description:

1. Take clear photos of the item and packaging.
2. Go to “My Orders” and select the order in question.
3. Click “Report an Issue” and upload the photos with a detailed explanation.

Our support team will review your case and work with the seller to resolve the issue.

Feelings of Scent has a buyer-friendly return policy:

• Returns are accepted if the perfume is not as described or arrives damaged.
• To initiate a return, report the issue within 3 days of delivery.
• The perfume must be returned in the same condition as received, including packaging.

Please note that buyer’s remorse or preference changes are not valid reasons for returns.

If your order is lost or damaged during transit:

1. Contact Feelings of Scent support with your order number.
2. Provide any tracking information and photos (if damaged).
3. Our team will investigate the issue with the shipping carrier and seller.

Feelings of Scent protects buyers with shipping insurance for orders placed using our prepaid labels.

Yes, you can add listings to your favorites:

1. Click the heart icon on any listing to save it to your favorites.
2. Access your favorite listings from the “My Favorites” section in your account.

This is a great way to keep track of perfumes you’re interested in purchasing later.

Yes, your payment information is secure on Feelings of Scent. We use Stripe, a leading payment processing platform, to handle all transactions. Stripe ensures the highest level of security by:

• Utilizing PCI DSS Level 1 compliance, the strictest level of certification in the payment industry.
• Encrypting your payment details using advanced security protocols.
• Never storing your sensitive card information on Feelings of Scent’s servers.

With Stripe, you can shop confidently, knowing your payment information is safe and protected.

You can request to cancel your order if the seller hasn’t shipped the perfume yet. Here’s how:

1. Go to "My Orders" in your Feelings of Scent account.
2. Select the order you wish to cancel.
3. Click "Request Cancelation" and confirm.

If the seller has already shipped the item, the cancelation request will not be processed. In such cases, you can wait for the item to arrive and request a return if necessary.

After submitting a cancelation request, the seller will have 24 hours to approve or deny it.

• If approved, you’ll receive an email confirmation, and your payment will be refunded.
• If the seller denies the request or doesn’t respond within 24 hours, the order will proceed as usual.

Feel free to contact our support team if you need further assistance.

Cancelation requests can be denied if:

• The seller has already shipped the perfume.
• The seller has started the packaging process and marked it as "In Progress."

If the order cannot be canceled, you may initiate a return once the perfume is delivered, provided it meets the return criteria.

No, Feelings of Scent does not charge cancelation fees. If your cancelation request is approved, the full amount will be refunded to your original payment method.

Yes, sellers can cancel an order if they are unable to fulfill it. Common reasons include:

• The perfume is no longer available.
• Issues with shipping or packaging.

If the seller cancels your order, you will receive a full refund, and the order will be removed from your "My Orders" list.

Refunds are processed immediately upon cancelation approval, but it may take 3-5 business days for the funds to appear in your account, depending on your payment provider.

If you don’t see the refund after this period, contact our support team for assistance.

If the seller doesn’t respond to your cancelation request within 24 hours:

• The request will be automatically denied, and the order will proceed as normal.

If you still wish to cancel, contact our support team for further assistance.

Yes, you can cancel a listing anytime before it’s sold:

1. Go to "My Listings" in your Feelings of Scent account.
2. Select the listing you want to cancel.
3. Click "Deactivate" or "Remove Listing."

Once removed, the perfume will no longer be available for buyers.

If you accidentally canceled an order, it cannot be reinstated. You’ll need to repurchase the perfume if it’s still available on the marketplace.

For further support, contact our customer service team.

Shipping your perfume is simple with Feelings of Scent:

1. Once your perfume is sold, download and print the prepaid shipping label from your Feelings of Scent account.
2. Pack your perfume securely using padding to prevent damage during transit.
3. Attach the prepaid shipping label to your package.
4. Drop off the package at the designated carrier location or arrange a pickup.

The tracking number will be automatically shared with the buyer.

To ensure your perfume arrives safely:

• Use a sturdy box that accommodates the perfume and any original packaging.
• Wrap the perfume in bubble wrap or padding to protect it during transit.
• Fill empty spaces in the box with packing materials like foam or crumpled paper to prevent movement.
• Seal the box securely with strong packing tape.

Proper packaging reduces the risk of damage during shipping.

Feelings of Scent partners with trusted carriers in the US to ensure fast and reliable delivery. Current shipping partners include:

• USPS
• UPS
• FedEx

You’ll receive a prepaid shipping label from one of these carriers when your perfume sells.

No, Feelings of Scent requires sellers to use the provided prepaid shipping label to ensure tracking, insurance, and compliance with shipping regulations for perfumes.

You can track your shipment directly through your Feelings of Scent account:

1. Log in and go to "My Orders."
2. Select the order you want to track.
3. Click “Track Shipment” to view real-time updates.

You’ll also receive email notifications with tracking updates.

If your package is lost or damaged in transit:

1. Contact Feelings of Scent support with your order details and tracking number.
2. Provide any photos or documentation if the package is damaged.
3. Feelings of Scent will coordinate with the shipping carrier to resolve the issue.

Our prepaid shipping labels include insurance to protect both buyers and sellers.

Yes, perfumes with alcohol content are considered hazardous materials and must comply with shipping regulations. Feelings of Scent’s prepaid labels are designed to meet these requirements.

Prohibited actions include:

• Using non-compliant carriers or labels.
• Shipping to restricted regions or countries outside the US.

Delivery times depend on the carrier and the destination. Most packages are delivered within 3-7 business days. You can track the progress of your shipment through your account.

No, shipping addresses cannot be changed after an order is placed. If there’s an error in the address, contact our support team immediately for assistance before the seller ships the package.

If your order hasn’t arrived:

1. Check the tracking information in your Feelings of Scent account to confirm the delivery status.
2. If the package is marked as delivered but you didn’t receive it, contact our support team.
3. Provide any additional details, and we’ll work with the seller and carrier to resolve the issue.

Feelings of Scent accepts returns under the following conditions:

• The item received is not as described in the listing.
• The item arrives damaged due to shipping.
• The wrong item was shipped.

Returns must be requested within 3 days of delivery. Buyer’s remorse or preference changes are not valid reasons for returns.

To request a return:

1. Log in to your Feelings of Scent account and go to "My Orders."
2. Select the order and click "Report an Issue."
3. Provide a detailed explanation and upload photos of the item and packaging.
4. Submit your request for review.

Our team will evaluate your request and provide further instructions.

Return shipping costs depend on the situation:

• If the return is due to seller error (e.g., wrong item, item not as described), the seller covers the return shipping cost.
• If the buyer initiates a return outside of these reasons, they are responsible for the shipping cost.

In all cases, a prepaid return label will be provided.

Once the return request is approved:

1. You’ll receive a prepaid shipping label to return the item.
2. After the seller receives and inspects the item, a refund will be issued.
3. Refunds typically take 3-5 business days to appear in your account.

Feelings of Scent will notify you at each stage of the process.

No, returns for partially used perfumes are only accepted if the item is significantly not as described or damaged during shipping. Buyers are encouraged to carefully review the listing details before purchasing.

Returns and refunds for used perfumes are evaluated based on the following criteria:

• If the perfume was used or opened and returned in a significantly different condition than when it was sold, the return request will be denied.
• For returns to be accepted, the perfume must remain in the same condition as described in the original listing, including packaging and remaining fragrance level.

Feelings of Scent strictly prohibits refunds for items that have been further used or altered after purchase, as these items are intended for resale.

No, Feelings of Scent does not accept returns for buyer’s remorse or preference changes. Ensure that you review the listing details carefully before completing your purchase.

If the returned perfume is found to:

• Be further used or emptied beyond the level shown in the original listing,
• Have significant damage or alterations not caused by shipping,
• Or lack the original packaging (if included in the listing),

the seller has the right to dispute the return. In such cases:

1. The seller may deny the refund, and the item will be shipped back to the buyer at their expense.
2. Feelings of Scent will mediate the case if needed to ensure fairness for both parties.

Buyers are encouraged to inspect and handle purchased items carefully before requesting a return.

To track your return shipment:

1. Use the tracking number provided with the prepaid return label.
2. Log in to your Feelings of Scent account and check the return details under "My Orders."

You’ll be notified once the seller receives the returned item.

Refunds are issued after the seller confirms receipt of the returned item and it passes inspection.

• Refunds typically take 3-5 business days to appear in your payment method.
• You’ll receive an email notification once the refund is processed.

Ratings on Feelings of Scent help build trust between buyers and sellers by providing transparency.

• Buyers rate sellers based on their experience, including the item's accuracy, shipping time, and communication.
• Sellers receive feedback that helps them improve their listings and service.

Ratings are a key component in maintaining a reliable and trustworthy marketplace.

Once you’ve received your perfume:

1. Log in to your Feelings of Scent account and go to “My Orders.”
2. Select the completed order.
3. Click “Leave a Rating” and choose a star rating (1-5 stars).
4. Add a brief comment about your experience (optional).
5. Submit your rating to finalize it.

Ratings should be left within 3 days of receiving your order.

No, once a rating is submitted, it cannot be edited or changed. Please ensure your feedback is accurate and fair before submitting.

If you believe there was an error or issue with your rating, contact Feelings of Scent support for assistance.

Seller ratings directly affect their reputation and visibility on the platform.

• Higher ratings can lead to more sales and buyer trust.
• Consistently low ratings may result in limited visibility or account review by Feelings of Scent.

Sellers are encouraged to provide accurate listings, fast shipping, and clear communication to maintain high ratings.

If you believe a rating is unfair or violates Feelings of Scent's policies:

1. Contact support and provide details about the transaction.
2. Include evidence such as photos, tracking information, or communication logs.
3. Our team will review the case and determine if the rating should be removed or adjusted.

Feelings of Scent is committed to ensuring fair and constructive feedback for all users.

Currently, Feelings of Scent does not allow sellers to rate buyers. However, sellers can report any issues with buyers directly to support for further review.

If a buyer does not leave a rating within 3 days of delivery, the system will automatically rate the seller with 5 stars. This ensures that sellers are not penalized for non-responses.

Yes, ratings are publicly visible on a seller’s profile. Buyers can view seller ratings before making a purchase to ensure confidence in the transaction.

Yes, you can report ratings that are:

• Inappropriate or offensive
• Based on circumstances beyond the seller’s control (e.g., carrier delays)
• Factually incorrect or misleading

Contact Feelings of Scent support with the rating details and any supporting evidence. Our team will investigate and take appropriate action.

To maintain and improve your rating as a seller:

• Provide accurate and detailed listings.
• Ship items promptly using secure packaging.
• Communicate clearly and promptly with buyers.
• Resolve any issues professionally and fairly.

Consistently positive interactions lead to higher ratings and more sales.

Feelings of Scent prioritizes trust and safety through the following measures:

• Authenticity Verification: Our barcode verification process ensures all perfumes are genuine.
• Secure Transactions: All payments are processed securely through Stripe, a trusted payment gateway.
• Shipping Insurance: Orders shipped using our prepaid labels are covered against loss or damage.
• Dispute Resolution: Our support team mediates disputes to ensure fair outcomes for both buyers and sellers.

These steps create a secure and reliable marketplace for all users.

Each perfume listed on Feelings of Scent undergoes a detailed authentication process, including:

1. Barcode verification against official manufacturer databases.
2. Review by fragrance experts to ensure the item matches its description.
3. Listings marked with an "Authenticity Verified" badge once confirmed genuine.

This process ensures buyers receive only authentic products.

If you suspect a counterfeit perfume:

1. Report the listing or transaction through the "Report an Issue" button.
2. Provide photos and details to support your claim.
3. Our team will investigate and take appropriate action, which may include removing the listing or suspending the seller’s account.

Feelings of Scent has zero tolerance for counterfeit items.

Feelings of Scent uses advanced encryption and follows strict data protection standards to secure your personal information.

• Payment details are processed through Stripe and never stored on our servers.
• Personal data is not shared with third parties without your consent.

Our privacy policy complies with GDPR and other international data protection regulations to ensure your information remains safe.

To stay safe:

• Only communicate and transact within the Feelings of Scent platform.
• Avoid sharing personal contact or payment information outside of the platform.
• Report suspicious listings, messages, or users immediately.

Feelings of Scent monitors activity to detect and prevent fraudulent behavior.

If you receive a suspicious message:

1. Do not respond or click on any links.
2. Use the "Report" button in your account to notify Feelings of Scent.
3. Check the sender’s email address or username to confirm it matches our official communication channels.

Our team will review and take appropriate action to protect you.

Yes, all transactions are processed securely through Stripe, a PCI-compliant payment processor. This ensures:

• Advanced encryption for payment details.
• Fraud prevention and real-time monitoring.
• Secure storage and processing of funds.

Your payment information is safe, and every transaction is protected.

If a dispute arises between a buyer and seller:

1. Contact support with the order details and supporting evidence (e.g., photos, communication logs).
2. Feelings of Scent will mediate and review the case.
3. A resolution will be provided based on the evidence and platform policies.

Our goal is to ensure a fair and satisfactory outcome for both parties.

Yes, if you encounter inappropriate behavior:

1. Go to the user’s profile or message thread.
2. Click "Block" to stop further communication.
3. Use the "Report" button to notify Feelings of Scent about the issue.

We review all reports and take action if necessary.

Feelings of Scent enforces strict policies to maintain a safe marketplace. Violations may result in:

• Warnings or temporary account suspension.
• Permanent account bans for severe or repeated violations.
• Removal of counterfeit or prohibited items from the platform.

Our team actively monitors activity to ensure compliance with our guidelines.