Buyer Protection

At Feelings of Scent, your satisfaction and safety as a buyer are our top priorities. Our Buyer Protection policy ensures a secure and reliable shopping experience for all perfume enthusiasts.

1. Authentic Products Guarantee

Feelings of Scent is committed to providing 100% authentic perfumes.

  • Every perfume undergoes our barcode authentication process to ensure its genuineness.
  • Listings marked with the "Authenticity Verified" badge guarantee that the product has been authenticated by our team.

If you suspect a counterfeit item, report it immediately, and we will investigate.

2. Secure Payments

All payments are securely processed through our trusted payment provider, Stripe.

  • Your payment information is encrypted and never shared with the seller.
  • Transactions completed outside Feelings of Scent are not covered by our Buyer Protection policy.

Reminder: Always complete payments through the platform to ensure your protection.

3. Detailed Product Descriptions

Sellers are required to provide accurate descriptions and high-quality photos of their perfumes.

  • You can review the product’s brand, size, condition, and other details before purchasing.
  • If the item you receive is significantly different from the description, you are eligible for a return or refund.

4. Return and Refund Policy

You are eligible for a return or refund if:

  • The item is significantly not as described.
  • The item arrives damaged due to shipping.
  • The wrong item was sent.

Important: Returns are not accepted for buyer’s remorse or items that have been used or altered after delivery.

To request a return:

  1. Go to “My Orders” in your account.
  2. Click “Report an Issue” and provide photos and details.
  3. Follow the instructions provided by our support team.

5. Shipping Protection

Orders shipped using our prepaid labels are covered by shipping insurance.

  • If your item is lost or damaged during transit, you are eligible for a refund or replacement.
  • Contact support with your order details and tracking information for assistance.

Tip: Always verify the tracking status of your order in your account.

6. Dispute Resolution

If there is an issue with your order, Feelings of Scent is here to help:

  • Use the "Report an Issue" button to file a claim.
  • Provide detailed evidence, such as photos of the item and packaging.
  • Our team will mediate and resolve the dispute fairly.

We are committed to ensuring a positive outcome for all buyers.

7. Fast and Reliable Support

Our dedicated support team is available to assist you with any issues or concerns:

8. What’s Not Covered?

Buyer Protection does not cover the following:

  • Transactions completed outside the Feelings of Scent platform.
  • Returns for buyer’s remorse or preference changes.
  • Items that have been used, altered, or damaged after delivery.

Reminder: Always follow the platform’s guidelines for a safe and secure shopping experience.

Why Choose Feelings of Scent?

Feelings of Scent is built on trust, quality, and reliability. Our Buyer Protection policy ensures that every purchase is secure, and you can shop with confidence knowing that we’ve got you covered.

For questions or assistance, please contact us at support@feelingsofscent.com.