Safety Guidelines

At Feelings of Scent, your safety is our priority. Whether you’re buying or selling, these guidelines are designed to create a secure and trustworthy marketplace for all users.

1. Buy and Sell with Authenticity

  • Always list and sell authentic branded perfumes. Counterfeit or fake items are strictly prohibited.
  • All perfumes must undergo our barcode authentication process to verify their genuineness.
  • Buyers should carefully review listings, descriptions, and photos before making a purchase.

Reminder: Authenticity protects both buyers and sellers and builds trust within the community.

2. Secure Communication

  • Use Feelings of Scent’s messaging system for all communication.
  • Avoid sharing personal contact information, such as phone numbers or email addresses, outside the platform.
  • Report any suspicious or inappropriate messages immediately.

Violation Consequences: Communicating or transacting outside the platform may result in account penalties and loss of protection.

3. Safe Transactions

  • All payments must be processed through Feelings of Scent’s secure payment system powered by Stripe.
  • Never accept or offer direct payments outside the platform.
  • Confirm the transaction only after receiving and verifying the item as described.

Reminder: External transactions are not protected by Feelings of Scent policies.

4. Proper Packaging and Shipping

Sellers are responsible for ensuring the safe delivery of their perfumes:

  • Use sturdy boxes and sufficient padding to protect the item during transit.
  • Attach the prepaid shipping label provided by Feelings of Scent.
  • Ship items promptly to avoid delays.

Tip: Secure packaging reduces the risk of damage and improves your seller rating.

5. Reporting Issues and Concerns

If you encounter suspicious activity or have safety concerns:

  1. Use the "Report" button in your account to flag a user or listing.
  2. Provide supporting details and evidence, such as messages or photos.
  3. Feelings of Scent will investigate and take appropriate action.

Important: Prompt reporting helps maintain a safe community for everyone.

6. Prohibited Items and Activities

The following are strictly prohibited on Feelings of Scent:

  • Listing counterfeit or fake perfumes.
  • Engaging in fraudulent activity or scams.
  • Harassment, abusive language, or inappropriate behavior.
  • Shipping hazardous materials without proper labeling and compliance.

Violation Consequences: Accounts involved in prohibited activities may be suspended or permanently banned.

7. Handling Disputes Safely

If an issue arises during a transaction:

  • Use the "Report an Issue" feature to open a dispute.
  • Provide detailed evidence, including photos of the item, packaging, and communication.
  • Feelings of Scent will mediate to ensure a fair resolution for all parties.

Tip: Open and honest communication can prevent many disputes.

8. Account Security

Protect your Feelings of Scent account by:

  • Using a strong, unique password.
  • Enabling two-factor authentication (2FA) for additional security.
  • Regularly monitoring your account for unauthorized activity.

Reminder: Feelings of Scent will never ask for your password or payment details outside the platform.

9. Respectful Interactions

  • Treat all users with respect and professionalism.
  • Sellers should respond to inquiries promptly and provide accurate information.
  • Buyers should leave honest feedback and ratings based on their experience.

Violation Consequences: Disrespectful or inappropriate behavior may result in account suspension or removal.

10. Trust in the Process

Feelings of Scent is designed to protect buyers and sellers:

  • Our secure payment system ensures safe transactions.
  • Barcode authentication guarantees product authenticity.
  • Dispute resolution provides a fair outcome for all parties.

Reminder: Following these guidelines helps build a trusted and secure community.

Thank You for Keeping Feelings of Scent Safe

By adhering to these guidelines, you contribute to a safe, trustworthy, and enjoyable marketplace for everyone. Together, we can create the best environment for buying and selling authentic perfumes.

For questions or to report an issue, please contact us at support@feelingsofscent.com.