Marketplace Guidelines

At Feelings of Scent, we are committed to creating a safe, reliable, and enjoyable marketplace for buying and selling authentic perfumes. These guidelines outline the principles and rules to maintain a high standard of trust and integrity in our community.

1. Authentic Products Only

Feelings of Scent is a marketplace for genuine perfumes.

  • Sellers must list authentic branded perfumes only.
  • Counterfeit, replica, or fake perfumes are strictly prohibited.
  • All listings must pass our barcode authentication process.

Violation Consequences: Counterfeit items will be removed, and the seller's account may be suspended or permanently banned.

2. Accurate Listings

Provide detailed and truthful descriptions of your perfumes:

  • Include the brand, fragrance name, bottle size, and condition (new, opened, or partially used).
  • Upload high-quality photos showing the bottle, packaging, and barcode.
  • Be transparent about any flaws, such as scratches or missing packaging.

Reminder: Accurate listings build trust and help you sell faster.

3. Prohibited Items

The following items are not allowed on Feelings of Scent:

  • Counterfeit or replica perfumes.
  • Perfumes with tampered or missing barcodes.
  • Empty bottles or testers not intended for resale.
  • Perfumes with less than 30% remaining fragrance unless specified.

Note: Listings violating these rules will be removed, and repeat violations may result in account suspension.

4. Respectful Interactions

Feelings of Scent values respectful communication between buyers and sellers:

  • Respond to messages and inquiries promptly and politely.
  • Use the platform’s messaging system to communicate—transactions or communication outside the platform are prohibited.
  • Report any abusive or inappropriate behavior.

Violation Consequences: Disrespectful or fraudulent behavior may result in account penalties.

5. Secure Transactions

All transactions must be completed through Feelings of Scent:

  • Payments are securely processed using Stripe.
  • Do not share personal payment or banking details outside the platform.

Reminder: External transactions are not protected by Feelings of Scent policies.

6. Shipping and Packaging

Ensure your perfumes are securely packed and shipped promptly:

  • Use the prepaid shipping label provided by Feelings of Scent.
  • Package items securely using padding and sturdy boxes to avoid damage during transit.
  • Ship items within 3 business days of the sale.

Tip: Proper shipping ensures buyer satisfaction and maintains your seller rating.

7. Returns and Refunds

Returns are accepted under the following conditions:

  • The item is significantly not as described.
  • The item arrives damaged due to shipping.

Important: Returns for buyer’s remorse or used/altered items after delivery are not allowed.

8. Prohibited Behavior

The following activities are prohibited on Feelings of Scent:

  • Listing counterfeit or replica items.
  • Engaging in fraudulent activity or false claims.
  • Communicating or transacting outside the platform.
  • Harassing or disrespecting other users.

Consequences: Accounts involved in prohibited activities may be suspended or banned.

9. Dispute Resolution

If issues arise, Feelings of Scent provides a fair resolution process:

  • Use the "Report an Issue" button to file a claim.
  • Provide supporting evidence such as photos, tracking details, or messages.
  • Our support team will mediate disputes and ensure a fair outcome for both parties.

10. Building Trust in Our Community

Feelings of Scent thrives on trust and transparency:

  • Buyers and sellers should uphold honesty in all transactions.
  • Ratings and feedback help build credibility and improve the overall experience.
  • Sellers are encouraged to maintain high standards of service and communication.

Tip: A strong reputation attracts more buyers and increases sales potential.

Thank You for Being a Valued Member of Feelings of Scent

By adhering to these guidelines, you contribute to a safe and enjoyable marketplace for all perfume enthusiasts. Let’s work together to maintain a community of trust, quality, and respect.

For additional questions or support, please contact us at support@feelingsofscent.com.