Seller Protection

At Feelings of Scent, we are committed to supporting our sellers by providing a secure and reliable marketplace. Our Seller Protection policy ensures your sales are safeguarded from potential issues, allowing you to focus on growing your business.

1. Authenticity Verification

Feelings of Scent protects sellers by authenticating all listed perfumes through our barcode verification process.

  • Listings marked with the "Authenticity Verified" badge build trust and attract more buyers.
  • Authentic items are less likely to be disputed, ensuring smoother transactions.

Reminder: Always provide accurate product details to avoid disputes.

2. Secure Transactions

All payments are processed securely through Stripe, Feelings of Scent’s trusted payment provider.

  • Payments are protected from fraud or unauthorized transactions.
  • You will never be asked to share your payment details directly with buyers.

Important: Transactions outside the Feelings of Scent platform are not covered by Seller Protection.

3. Prepaid Shipping Labels

Feelings of Scent provides prepaid shipping labels for all sales to ensure compliance and security.

  • Use only the provided labels to access shipping insurance and tracking.
  • Orders shipped with prepaid labels are protected against loss or damage during transit.

Tip: Properly package your perfumes to prevent damage and maintain buyer satisfaction.

4. Dispute Resolution Support

If a buyer files a claim or requests a return, Feelings of Scent will mediate:

  • Sellers have the opportunity to provide evidence, such as photos or tracking information.
  • If the item matches the listing description, the claim will be resolved in the seller's favor.
  • We protect sellers from fraudulent claims or disputes.

Reminder: Always document your packaging and shipping process to ensure a strong case in disputes.

5. Return Policy for Sellers

Returns are only accepted if:

  • The item is significantly not as described.
  • The item is damaged during transit due to insufficient packaging.

Returns are not accepted if the buyer uses or alters the item after delivery. Returned items must be in the same condition as originally shipped.

6. Fraud Protection

Feelings of Scent actively monitors activity to prevent fraud and protect sellers:

  • Transactions are reviewed for suspicious behavior.
  • Counterfeit or prohibited items are flagged and removed.
  • Sellers are notified immediately if an issue arises with their account or listings.

Tip: Report suspicious buyer behavior to our support team for further investigation.

7. Payout Assurance

Sellers will receive payouts once:

  • The buyer confirms receipt of the item.
  • No disputes are raised within 3 days of delivery.

Your earnings are securely transferred to your linked bank or PayPal account.

8. Seller Guidelines for Maximum Protection

Follow these best practices to ensure smooth transactions:

  • Accurate Listings: Include detailed descriptions and clear photos of the perfume, highlighting any flaws.
  • Secure Packaging: Use sturdy boxes and adequate padding to protect items during shipping.
  • Timely Shipping: Ship orders within 3 business days to meet buyer expectations.
  • Clear Communication: Respond promptly to buyer inquiries and questions.

Reminder: Adhering to these practices reduces the likelihood of disputes and ensures positive feedback.

9. What’s Not Covered?

Seller Protection does not cover:

  • Items shipped without using the prepaid label provided by Feelings of Scent.
  • Transactions completed outside the Feelings of Scent platform.
  • Claims resulting from inaccurate listings or insufficient packaging.

Note: Always follow platform policies to maintain eligibility for Seller Protection.

10. Building a Strong Reputation

Feelings of Scent rewards sellers who maintain high standards:

  • Positive ratings and reviews improve your visibility and sales potential.
  • Consistently accurate listings and timely shipping build buyer trust.

Tip: Encourage buyers to leave feedback to enhance your profile.

Why Sell with Feelings of Scent?

Feelings of Scent provides a secure environment for perfume sellers:

  • Authentication Assurance: Build buyer confidence with verified listings.
  • Fraud Protection: Safeguard your sales with advanced security measures.
  • Support at Every Step: Dedicated support for any issues or disputes.

Join a trusted community of perfume enthusiasts and grow your business with confidence.

For questions or assistance, please contact us at support@feelingsofscent.com.