Packaging Guidelines

At Feelings of Scent, we aim to create a trustworthy, safe, and enjoyable marketplace for buying and selling authentic perfumes. Please follow these guidelines to ensure a smooth experience for all users.

1. Authenticity First

Feelings of Scent is dedicated to providing a platform for genuine perfumes.

  • Only list authentic branded perfumes.
  • Counterfeit, fake, or replica perfumes are strictly prohibited.
  • All listings must undergo our barcode authentication process to verify authenticity.

Violation: Listings found to contain counterfeit items will be removed, and the seller's account may be suspended or banned.

2. Accurate Listings

Ensure your listings are clear and honest:

  • Include detailed descriptions of the perfume, such as brand, fragrance name, size, and condition (new, used, or partially used).
  • Upload high-quality photos that show the perfume bottle, packaging, and barcode.
  • Be transparent about any defects, such as scratches, leaks, or missing parts.

Pro Tip: Accurate listings build trust and increase sales.

3. Safe Shipping

Sellers are responsible for securely packaging and shipping perfumes.

  • Use sturdy boxes and bubble wrap to protect the perfume during transit.
  • Attach the prepaid shipping label provided by Feelings of Scent.
  • Ship items promptly to meet delivery expectations.

Reminder: Failure to securely package perfumes that results in damage may affect your seller rating.

4. Prohibited Items

The following items are not allowed on Feelings of Scent:

  • Counterfeit or replica perfumes.
  • Perfumes with tampered or removed barcodes.
  • Empty perfume bottles or testers not intended for sale.
  • Perfumes with less than 30% remaining fragrance unless specified.

Note: Listings that violate these rules will be removed, and further action may be taken against the seller.

5. Buyer and Seller Conduct

We value respectful interactions between buyers and sellers:

  • Respond to inquiries and messages promptly and politely.
  • Report any suspicious or inappropriate behavior to Feelings of Scent.
  • Avoid communicating or transacting outside of the platform.

Violation: Users engaging in fraudulent or disrespectful behavior will face account penalties.

6. Return Policy

Buyers can request returns only if:

  • The perfume is significantly different from the description.
  • The item arrives damaged due to shipping.

Important: Returns are not accepted for items used or altered after purchase, or for buyer's remorse.

7. Payment and Payouts

Feelings of Scent supports secure transactions through trusted payment providers like Stripe.

  • Payments must be made directly through the platform.
  • Sellers will receive payouts once the buyer confirms the order or after 3 days of delivery.

Reminder: Do not share personal banking or payment information with other users.

8. Ratings and Reviews

Ratings are crucial for maintaining trust within the community:

  • Buyers should rate sellers based on their experience, including product accuracy and shipping speed.
  • Sellers are encouraged to provide high-quality service to maintain positive ratings.

Tip: Constructive feedback helps everyone improve and builds a stronger community.

9. Reporting Issues

If you encounter any problems with a transaction:

  • Use the "Report an Issue" button in your account.
  • Provide photos and details to support your claim.
  • Feelings of Scent will mediate disputes to ensure a fair resolution.

Reminder: We are here to help resolve disputes professionally and efficiently.

10. Account Security

Protect your Feelings of Scent account by:

  • Using a strong, unique password.
  • Enabling two-factor authentication (2FA) for added security.
  • Reporting suspicious activity immediately.

Important: Feelings of Scent will never ask for your password or payment information outside of the platform.

Thank You for Being a Part of Feelings of Scent

By adhering to these guidelines, you help maintain a safe, trusted, and enjoyable community for perfume enthusiasts worldwide. Let’s make buying and selling fragrances a delightful experience for everyone.

For further assistance, please contact our support team at support@feelingsofscent.com.